Terms & Conditions

Last updated: 13 November 2026

1. About Us

These Terms & Conditions govern your use of the Semma4 website and any purchases or services provided by Semma4 Limited.

Semma4 Limited is a UK-based business specialising in military surplus, military clothing, equipment, accessories, collectables and related services, including embroidery and personalisation.

Throughout these Terms & Conditions, references to "Semma4", "we", "us" or "our" mean Semma4 Limited. References to "you" or "your" mean the customer or visitor using our website or purchasing our products and services.

Business details:

Business name: Semma4 Limited
Company registration number: 16618536
Registered office: Semma4, The Homestead, Kingswood, Maidstone, ME173NU
Trading address: Semma4, The Homestead, Kingswood, Maidstone, ME173NU
Email: info@semma4.co.uk
Telephone: 01622 686515

By accessing our website, placing an order or using our services, you agree to these Terms & Conditions.

If you do not agree with these terms, you should not use our website or purchase our products or services.

2. Use of Our Website

Our website is intended to provide information about Semma4, display our products and services, and allow customers to purchase available items online.

By using our website, you agree:

To use the website for lawful purposes only.
Not to misuse, damage or interfere with the operation of the website.
Not to attempt unauthorised access to any part of the website.
Not to reproduce, copy or distribute website content without our permission.
To provide accurate and complete information when placing an order.

We reserve the right to update, amend, suspend or withdraw any part of our website without prior notice.

We cannot guarantee that the website will always be available or operate without interruption.

3. Products and Product Descriptions

We make every reasonable effort to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, please be aware of the following:

Many of our products are genuine military surplus items and may be pre-owned, used, vintage or previously issued.
Used and surplus items may show signs of previous use, storage, age or handling.
Minor variations in colour, appearance, markings, manufacture and condition may occur.
Product photographs are intended to provide a reasonable representation of the item. Actual items may differ slightly due to lighting, photography or screen settings.
Where a particular defect, fault, mark or condition issue is known and relevant, we will endeavour to disclose it in the product description.

Unless specifically stated otherwise, military surplus products should not be assumed to be brand new, unused or in original packaging.

Any condition descriptions provided in individual listings should be considered alongside the photographs and product details.

We do not guarantee that every item will be suitable for a particular purpose unless that suitability has been expressly confirmed by us.

Nothing in this section affects your statutory rights under applicable consumer legislation.

4. Product Availability

Many of the products sold by Semma4 are surplus, vintage, discontinued or available in limited quantities.

Consequently:

Stock availability may change without notice.
Some items may be unique or one-off products.
We cannot guarantee that an item will be restocked once sold.
Product listings may be removed when an item becomes unavailable.

In the event that an item becomes unavailable after an order has been placed, we will contact you and offer an appropriate solution, which may include a full refund or an alternative product if agreed by you.

We reserve the right to correct genuine pricing, stock or listing errors.

5. Prices and Payments

All prices displayed on our website are in pounds sterling (£ GBP).

Unless otherwise stated, prices do not include delivery charges, which will be displayed during the checkout process.

We reserve the right to change product prices at any time. Any price changes will not affect an order that we have already accepted.

Payment must be made using the payment methods made available at checkout.

These may include:

Debit and credit cards.
PayPal.
Other payment methods made available through our website.

Orders will not normally be dispatched until payment has been successfully received and cleared.

Where a payment is declined, reversed or otherwise unsuccessful, we reserve the right to cancel the order.

We do not accept responsibility for additional charges imposed by banks, card providers or payment services.

6. Placing an Order

When placing an order through our website, you are responsible for ensuring that all information provided is accurate, including:

Your name and contact details.
Your delivery address.
The products and quantities selected.
Any personalisation or embroidery instructions.

After placing an order, you should receive an order confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted. Acceptance will normally take place when we confirm dispatch or otherwise expressly confirm acceptance.

We reserve the right to refuse or cancel an order where there is a genuine reason, including:

An item being unavailable.
An obvious pricing or listing error.
Suspected fraudulent activity.
Payment not being successfully completed.
An order being placed in breach of these Terms & Conditions.

If we cancel an order after payment has been received, a full refund will be issued for the cancelled items.

7. Delivery and Collection

We aim to process and dispatch orders as quickly as reasonably possible.

Delivery options, estimated delivery times and associated costs will be displayed during checkout or communicated when an order is placed.

Please be aware:

Delivery times are estimates unless expressly agreed otherwise.
Delays may occur due to postal services, couriers, adverse weather or circumstances outside our reasonable control.
Customers are responsible for ensuring that their delivery address is correct.
Additional delivery charges may apply for certain locations or delivery requirements.

Where an order is delayed, we will endeavour to keep customers informed.

Unless otherwise agreed, goods will be delivered within the applicable statutory timeframe.

Collection from our premises

Where collection is offered, customers will be notified when their order is ready.

Collection arrangements must be agreed with Semma4 in advance where applicable.

We are not responsible for delays caused by customers failing to collect their orders within an agreed timeframe.

8. Returns, Refunds and Cancellations

We want our customers to be happy with their purchases. If you are unhappy with an item, please contact us so that we can help.

Online purchases

For most goods purchased online, consumers have a legal right to cancel their order within 14 days of receiving the goods, without giving a reason.

Following notification of cancellation, customers normally have a further 14 days to return the goods.

Goods should be returned in the same condition in which they were received, allowing for reasonable inspection.

Unless the item is faulty, incorrect or not as described, the customer is responsible for the direct cost of returning the goods, provided this was made clear before purchase.

Refunds will be processed within the applicable statutory timeframe and using the original payment method unless otherwise agreed.

Faulty, damaged or incorrectly described goods

If an item is faulty, damaged or not as described, please contact us as soon as possible.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

The condition of used and surplus goods will be assessed against the description provided at the time of purchase, including any defects specifically brought to your attention before purchase.

Exemptions from cancellation rights

Some products and services may be exempt from the statutory 14-day cancellation right.

This can include:

Goods made to your specifications or clearly personalised.
Customised embroidery and personalised items.
Certain services where you have expressly requested that work begins during the cancellation period and the applicable legal conditions have been met.

Any applicable exemption will be explained where relevant.

Nothing in these Terms & Conditions removes or limits any statutory rights you may have.

9. Embroidery and Personalisation Services

Semma4 provides embroidery and personalisation services for individuals, schools, cadet units, organisations and other customers.

Customers are responsible for ensuring that all information supplied for embroidery or personalisation is correct before work begins.

This includes:

Names and spelling.
Ranks and titles.
Logos and badges.
Colours and design requirements.
Garment sizes and quantities.

Where artwork, logos or designs are supplied by the customer, the customer confirms that they have permission to use those materials.

We will endeavour to reproduce supplied designs as accurately as reasonably possible. Minor variations in thread colour, positioning and finished appearance may occur.

Personalised or embroidered products cannot normally be returned simply because a customer changes their mind, provided the relevant statutory exemption applies.

However, this does not affect your rights where work is faulty, incorrectly completed or does not match the agreed specification.

Where a customer requests that embroidery or personalisation begins within the statutory cancellation period, any required consent and acknowledgement of cancellation consequences will be obtained.

10. Schools, Cadet Units and Organisational Orders

Semma4 supplies military clothing, footwear, equipment and related services to schools, Combined Cadet Forces (CCF), cadet organisations and other institutions.

Specific arrangements may apply to these orders, including:

Group orders and bulk purchases.
School-based sizing sessions.
Individual student or cadet orders.
Payment deadlines.
Delivery to schools or designated collection points.
Embroidery and personalisation.
Purchase orders and invoicing.

Where special arrangements are agreed, these will be communicated separately and may supplement these Terms & Conditions.

Customers are responsible for ensuring that sizes, quantities, names and other order information are correct before an order is submitted.

Where a school, organisation or designated representative places an order on behalf of individuals, responsibility for payment and order administration will be determined by the agreed purchasing arrangement.

Payment deadlines communicated for school or organisational orders must be observed.

We reserve the right to delay or withhold an order where agreed payment has not been received.

Any specific written agreement between Semma4 and a school or organisation will take precedence over these general terms where the two conflict.

11. In-Store Purchases and Appointments

Customers are welcome to visit our premises during advertised opening hours or by prior arrangement where applicable.

Certain purchases may also be arranged by appointment.

Products purchased in person are subject to the applicable consumer protection legislation.

Please note that the statutory 14-day change-of-mind cancellation right generally applies to qualifying distance and off-premises purchases, rather than ordinary purchases made in-store.

We may occasionally operate different opening hours or close temporarily for stock management, events or other business requirements.

We recommend contacting us before travelling if you wish to view or collect a specific item.

12. Military Surplus and Collectable Items

Semma4 specialises in genuine military surplus, collectable military equipment, clothing and associated items.

Customers should be aware that:

Surplus items may have been previously issued or used.
Vintage and discontinued products may show signs of age.
Original packaging, labels or accessories may not always be present.
Some items may have been stored for extended periods.
Availability of specific sizes, models or patterns may be limited.

Descriptions such as genuine, original, issued or military surplus will only be used where we reasonably believe they accurately describe the item.

Customers are responsible for checking product descriptions and ensuring that purchased items are appropriate for their intended use.

Where products are subject to legal restrictions, customers must comply with all applicable laws and regulations.

13. Intellectual Property

All content on the Semma4 website, including but not limited to:

Text and product descriptions.
Photographs and images.
Logos and branding.
Graphics and website design.
Marketing materials.

is owned by Semma4 Limited or used with appropriate permission, unless otherwise stated.

You must not reproduce, copy, distribute, modify or commercially exploit any website content without our prior written permission.

Third-party trademarks, logos and brand names remain the property of their respective owners.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.

These links are provided for convenience.

Semma4 does not control the content, availability, privacy policies or practices of external websites and accepts no responsibility for their content or services.

Customers should review the terms and privacy policies of any third-party services they use.

15. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability which cannot legally be excluded or restricted.

Subject to the above, Semma4 will not be responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

Where a customer purchases products for business or commercial purposes, our liability will be subject to any separately agreed business terms and applicable law.

Nothing in this section affects the rights of consumers under applicable UK legislation.

16. Events Outside Our Control

Semma4 will not be held responsible for delays or failures to perform obligations where these arise from circumstances beyond our reasonable control.

These may include:

Severe weather.
Postal or courier disruption.
Supplier delays.
Fire or flooding.
Industrial action.
Power or internet outages.
Government restrictions.
Other unforeseen events.

Where such circumstances occur, we will endeavour to minimise disruption and keep affected customers informed.

17. Privacy and Personal Information

We respect the privacy of our customers and handle personal information in accordance with applicable data protection legislation.

Personal information may be collected and used for purposes including:

Processing and fulfilling orders.
Arranging delivery and collection.
Providing customer support.
Processing payments.
Managing embroidery and personalisation requests.
Meeting legal and accounting obligations.

Further information about how we collect, store and use personal information can be found in our separate Privacy Policy, available on our website.

18. Changes to These Terms & Conditions

We reserve the right to update or amend these Terms & Conditions from time to time.

Any updated version will be published on our website, together with the date on which it was last updated.

Changes will not retrospectively affect orders already accepted, except where required by law or agreed with the customer.

Customers are encouraged to review these terms periodically.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, without affecting any mandatory consumer rights or protections that apply in the customer's country of residence.

20. Contact Us

If you have any questions about these Terms & Conditions, an order, a product or any of our services, please contact us.

Semma4 Limited

Website: www.semma4.co.uk

Telephone: 01622 686515

Email: info@semma4.co.uk

Trading address: Semma4, The Homestead, Kingswood, Maidstone, ME173NU

We will always endeavour to resolve customer queries and concerns as quickly and fairly as possible.